These Terms of Service govern your use of the Tianhou Glass website and the products, quotation services and business communications provided through our website.
Welcome to Tianhou Glass
These Terms of Service (“Terms”) govern your access to and use of the Tianhou Glass website, including product information, technical information, quotation requests, contact forms and other services available through this website.
By accessing or using this website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the website.
Your Partner in Architectural Glass
This website is operated by Tianhou Glass Engineering Co., Ltd. (“Tianhou Glass”, “we”, “us” or “our”).
Tianhou Glass provides architectural glass, safety glass, processed glass and customized glass solutions for construction, architectural, commercial and engineering applications.
Using Our Website Responsibly
You may use this website for lawful business, informational and commercial purposes.
Permitted Use
You may browse our products, review technical information, contact our team and request quotations for legitimate business purposes.
Prohibited Activities
You must not use the website for unlawful purposes, distribute malicious software, attempt unauthorized access, interfere with website operation or misuse our content.
Accurate Information
When submitting an inquiry or quotation request, you agree to provide information that is accurate, complete and sufficiently detailed for us to respond appropriately.
Account Security
If any account or login functionality is provided, you are responsible for maintaining the confidentiality of your account credentials.
Product Information and Specifications
We make reasonable efforts to ensure that product descriptions, images, technical information, dimensions, specifications and other content published on this website are useful and accurate.
However, website information may be subject to change as products, manufacturing processes, technical standards and project requirements develop.
Product images may be for illustration purposes only. Actual glass appearance, color, reflection, transparency, edge details and other visual characteristics may vary depending on specifications, coatings, lighting, processing and installation conditions.
Built Around Your Requirements
Tianhou Glass provides customized glass solutions based on customer drawings, specifications, dimensions and application requirements.
Drawings
Customers may provide drawings or technical documents for quotation and production review.
Specifications
Glass type, thickness, dimensions, interlayers, coatings, processing and performance requirements should be clearly confirmed before production.
Final Confirmation
Customized products are manufactured according to the specifications and documents confirmed between the customer and Tianhou Glass.
From Inquiry to Quotation
Any quotation or price information provided through the website, email or other communication is generally intended for preliminary discussion unless expressly stated otherwise.
A quotation may depend on glass specifications, quantities, dimensions, processing requirements, packaging, destination, shipping arrangements, applicable taxes, duties and other project conditions.
Unless otherwise agreed in writing, quotations may be subject to validity periods and may be changed due to material costs, exchange rates, production conditions or other relevant factors.
When a Quotation Becomes an Order
Order Confirmation
A quotation or inquiry does not by itself create a binding sales contract. An order becomes effective when the relevant commercial terms are confirmed by both parties.
Specifications
Final product specifications, quantities, dimensions, processing requirements and other important conditions should be confirmed before production begins.
Production
Once production has started, changes or cancellations to customized products may be subject to additional costs or may not be possible.
Commercial Agreement
Specific sales contracts, purchase orders, invoices or written agreements may contain additional terms that apply to a particular transaction.
Payment Terms and Commercial Conditions
Payment terms for products and customized glass orders will be agreed between Tianhou Glass and the customer before production or shipment.
Depending on the transaction, payment may include deposits, balances, documentary requirements or other agreed arrangements.
Customers are responsible for providing accurate payment and billing information and for any bank charges, taxes, duties or other costs allocated to them under the agreed commercial terms.
From Factory to Project Site
Production and delivery schedules are based on product specifications, order quantities, production capacity, packaging requirements and agreed commercial terms.
Estimated production or shipping dates are provided in good faith but may be affected by circumstances outside our reasonable control, including material supply, transportation, customs procedures, port conditions and unforeseen production issues.
Export, Shipping & Customs
International glass orders may involve transportation, customs clearance, import duties, taxes, insurance and other destination-country requirements.
Shipping Terms
Shipping arrangements and responsibilities are determined by the agreed quotation, purchase order, sales contract or applicable Incoterms.
Import Requirements
Customers are responsible for understanding and complying with applicable import regulations, standards, duties and customs requirements in their destination country.
Transportation Risks
Responsibility for transportation, insurance and risk of loss will depend on the applicable sales and shipping terms agreed for the transaction.
Quality Control and Product Inspection
Tianhou Glass maintains quality control procedures appropriate to its manufacturing and processing operations.
Customers are encouraged to review and confirm specifications before production and, where appropriate, arrange inspection according to the agreed commercial terms.
Any claims relating to quantity, visible damage, specifications or other product issues should be reported within the period specified in the applicable sales contract or commercial agreement.
Our Content and Brand
Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, product descriptions, designs and other materials, is owned by or licensed to Tianhou Glass.
You may view and use website content for legitimate business evaluation and communication with Tianhou Glass.
You may not reproduce, modify, distribute, republish, sell or commercially exploit our website content without prior written permission, except where permitted by applicable law.
Drawings, Specifications & Documents
Customers may provide drawings, specifications, project documents or other materials for quotation, engineering review or production purposes.
Customer Ownership
Customers retain ownership of their original drawings, specifications and other materials, subject to any separate agreement.
Authorized Use
By providing materials to Tianhou Glass, you authorize us to use them as reasonably necessary to evaluate, quote, manufacture and deliver the requested products or services.
Website Information and Warranties
The website and its content are provided for general informational purposes. To the extent permitted by applicable law, we do not guarantee that the website will always be available, uninterrupted, error-free or completely current.
Product warranties, performance guarantees and technical commitments, where applicable, are governed by the specific terms of the relevant sales contract, warranty documentation or written agreement.
Reasonable Limits of Responsibility
To the maximum extent permitted by applicable law, Tianhou Glass will not be responsible for indirect, incidental, special or consequential losses arising from the use of this website or reliance on general website information.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
Specific product liability, warranty and commercial obligations are governed by the applicable transaction documents.
Force Majeure
Tianhou Glass will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic or pandemic events, war, civil unrest, government actions, transportation disruption, port closures, supply shortages, power interruptions or other extraordinary events.
Third-Party Links
Our website may contain links to third-party websites, platforms or services.
These links are provided for convenience or additional information. Tianhou Glass does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.
Your Information and Privacy
Your use of this website is also subject to our Privacy Policy, which explains how Tianhou Glass collects, uses, stores and protects personal information.
Please review our Privacy Policy before submitting personal information through this website.
Read Privacy PolicyGoverning Law and Disputes
These Terms are intended to provide general conditions for use of the Tianhou Glass website.
For product purchases, customized manufacturing, international shipments and other commercial transactions, the governing law, jurisdiction, dispute resolution mechanism and other legal conditions should be determined by the applicable written sales contract or agreement between Tianhou Glass and the customer.
If no separate agreement applies, any dispute relating to the use of this website will be handled in accordance with applicable law and jurisdiction.
Changes to These Terms
Tianhou Glass may update these Terms from time to time to reflect changes in our website, services, business operations or applicable legal requirements.
The updated version will be published on this page. Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.
Need More Information?
If you have questions about these Terms, our products, quotations or international business services, please contact the Tianhou Glass team.
Contact Tianhou GlassEffective Date: August 18, 2026
Tianhou Glass Engineering Co., Ltd.